Online Chat (Click to chat).
- We can implement click to chat technology on your web site for customers that more comfortable with this contact technology. Our system allows for routing and support by multiple CSRs to ensure chat requests are answered promptly.
Add click to chat to your existing web site by simply inserting a small HTML link on your site. We can then have the appropriate CSRs at our Contact Center available to respond to your client chat requests. It is important that click to chat requests are answered promptly as customers are expecting an immediate response.
Our online chat system provides for multiple distribution methods depending on the scope of your service or sales campaign. All Operators; Load Balanced; Round-Robin.
All chat sessions are recorded in case there is a need to review the conversation.