Wellness Programs

Wellness programs are a great way to make sure your employees are healthy and happy. They have also been proven to dramatically reduce healthcare expenses. Let ACS help you with your enrollment and support efforts.

  • Outbound call center programs to increase enrollment.
    • Answer questions
    • Assist in the sign up process
    • Ensure participants are fully utilizing all appropriate benefits
  • Answer inbound requests for additional information or plan related questions
    • Using our call center, online chat and email systems we can help answer the daily questions your members have.
    • Hot transfer options to your plan experts for more detailed issues.

Wellness Program Support

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  • Six geographically disperse contact centers
  • Advanced inbound and outbound call center systems with CRM capabilities
  • Inbound and outbound email support
  • Enhanced services, such as "Click to Chat"
  • Direct mail services—design and processing
  • Highly trained and monitored staff that can respond to complex contact center issues
  • Bilingual capabilities

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