Hospitals

HospitalAdvanced Customer Services has developed and refined a number of call center services for hospitals and medical centers. Whether you need to control costs, supplement existing staff or be prepared for emergency call volume we have the solution for you.

  • Patient satisfaction surveys
  • Outbound phone research studies
  • Telehealth follow-up on patient care discharge instructions
  • Appointment follow-up
  • RX follow-up

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  • Six geographically disperse contact centers
  • Advanced inbound and outbound call center systems with CRM capabilities
  • Inbound and outbound email support
  • Enhanced services, such as "Click to Chat"
  • Direct mail services—design and processing
  • Highly trained and monitored staff that can respond to complex contact center issues
  • Bilingual capabilities

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