Additional Contact Center Programs

Prospecting, surveys, direct marketing

We service a number of clients besides just warranty and medical services. Don't see exactly what you are looking for? Call us. We specialize in custom solutions for our clients and can put together the set of services you need for your next program or campaign. Our services are adaptable to B2B or B2C markets.

Other Supported Industries

  • Financial services
  • Telephone carriers
  • Consumer Electronics
  • Manufacturers
  • Consumer Products

Many of our clients use us for the first line of contact with their customers. We then forward only the more complex calls to their in-house center. This allows them to control their costs and allows their staff to focus on higher-level issues. In other situations, we are there to provide support when demand peaks beyond current staffing levels relieving the client from the hassles of hiring and training for short jumps in volume.

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  • Six contact centers
  • Advanced inbound and outbound call center systems with CRM capabilities
  • Inbound and outbound email support
  • Enhanced services, such as "Click to Chat"
  • Direct mail services—design and processing
  • Highly trained and monitored staff that can respond to complex contact center issues
  • Bilingual capabilities

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